30-Day Satisfaction Guarantee
We stand by the quality of Movezen Balance. If you are not entirely satisfied with your purchase, you may request a refund within 30 days of the delivery date.
How to Return
To initiate a return, please contact our customer support team at [email protected] with your order number. We will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions. The customer is responsible for return shipping costs unless the product arrived damaged.
Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed automatically to your original method of payment within 5-7 business days.